This Acceptable Use Policy (AUP) is designed to (1) protect EdgeConneX’s customers (“Customers”), who have entered into a master services agreement (“MSA”) with EdgeConneX and Users of EdgeConneX’s Services, (2) compliance with all relevant laws and regulations, and (3) regulate and restrict the use of all Services provided by EdgeConneX. Service may be suspended or terminated for violation of this AUP in accordance with the MSA. EdgeConneX reserves the right to amend or modify this AUP from time to time and the continued use of EdgeConneX’s services, data centers, and/or physical infrastructure (“Services”) after changes to the AUP are posted on EdgeConneX’s website constitutes the Customer’s acceptance of any amendments and/or modifications.
This AUP applies to all users of EdgeConneX’s Services which include, Customers or contractors of EdgeConneX, or customers and contractors of EdgeConneX Customers (“Users”), and all customer equipment that is under each User’s control and attached to, or residing in, EdgeConneX’s physical infrastructure (”Customer Equipment”). Users are responsible for complying with this AUP whether authorized or not by the Customer or EdgeConneX.
ACCESS & SECURITY
EdgeConneX must approve all visitors prior to entering any data center (the “Facility”). Users are responsible for taking reasonable security precautions while using the EdgeConneX Services and are responsible for the following:
EdgeConneX reserves the right to disconnect without refund or the provision of service credit any Customer Equipment which disrupt EdgeConneX’s Services or any other hardware objects, either on the premises or on the network, as a result of a security compromise. Users violating this rule and allowing visitors to do so may face immediate revocation of their Facility privileges.
Use of Data Center Facilities
Users will not bring any of the following (“Prohibited Items”) to Facility property:
Users will not do any of the following (“Prohibited Activities“) on Facility property:
If Users becomes aware of any Prohibited Activities, they will use their best effort to remedy such Prohibited Activities immediately, including, if necessary, limiting or terminating their customers’ access to the Services and Facility
Users must adhere to the following policies:
Equipment and Connections
All interconnection services shall be implemented by EdgeConneX or an EdgeConneX assigned agent, and may not be performed in any other manner, unless permission is explicitly granted in writing by authorized EdgeConneX personnel. The operation of Customer Equipment must at all times comply with manufacturer’s specifications, including all power requirements. Users shall use the Space and shall operate Equipment in the Facility in a safe and prudent manner, and any damage or cracks occurring in the floor of the Facility caused by Users shall be promptly brought to the attention of EdgeConneX by written notice and repaired by Users at their sole expense.
Cooperation with Investigations
Users will cooperate and comply with any civil or criminal investigation regarding use of EdgeConneX Services, or content residing in Customer Equipment or transmitted using EdgeConneX Services. This includes but is not limited to the following: discovery orders, subpoenas, freeze orders, search warrants, information requests, physical interconnection services audit, wire taps, electronic intercepts and surveillance, preservation requests, and any other order from a court, government entity or regulatory agency (each an “Investigation”). EdgeConneX may charge a User or any person seeking compliance with an Investigation for the reasonable costs and expenses associated with EdgeConneX’s compliance with any Investigation. EdgeConneX reserves the right to comply with any Investigation without notice to a User. Customers shall not be entitled to a refund or any service credits, and EdgeConneX shall not be in default under any agreement for EdgeConneX Services, if its compliance with any Investigation causes a User to incur downtime or requires the sequestering of all or a portion of the Servers. EdgeConneX also reserves the right to disclose information relating to Users and their use of EdgeConneX Services, or information transmitted, owned by, stored by or on behalf of any User. If such information in connection with an Investigation or in order to prevent the death of or bodily harm to any individual, as determined by EdgeConneX.
Monitoring and Disclaimer
This AUP does not (a) obligate EdgeConneX to monitor, review, or police the data and content residing on EdgeConneX network, or (b) create any obligation or duty of EdgeConneX to any User that is not a Customer. Unless and until notified, EdgeConneX is not likely to be aware of any violations of this AUP or any violations of law. Users are expected to notify EdgeConneX of any violations of law or violations of this AUP. EDGECONNEX EXPRESSLY DISCLAIMS ANY LIABILITY FOR THE DATA AND CONTENT TRANSMITTED THROUGH OR INTERMEDIATELY, TEMPORARILY OR PERMANENTLY STORED ON EDGECONNEX’S NETWORK OR ANY SERVER AND FOR THE ACTIONS OR OMISSION OF USERS.
If there is a violation of this AUP, direct such information related to the violation to firstname.lastname@example.org.
Please direct any inquiries of this policy to email@example.com